Drinkit Team Elevates Service Standards Through Calibration
In a strategic move to enhance customer experience and elevate operational standards, the Drinkit training team, led by Learning and Development Manager Elena Gess, visited several coffee shops across Dubai. This service calibration initiative provided valuable insights into industry practices while fostering team development and growth.
The Key Goals of Service Calibration
1. Strengthening Team Bonds
The initiative offered team members the chance to step outside their daily work environment and engage in collaborative learning. “Exploring new spaces together allowed us to bond and gain fresh perspectives,” said Elena Gess.
2. Enhancing Observational Skills
Using a structured checklist, the team evaluated critical elements such as cleanliness, barista behavior, and guest interactions. This process sharpened their attention to detail, enabling them to identify the small yet impactful factors that influence guest satisfaction.
3. Competitor Analysis in a Competitive Market
Dubai’s dynamic coffee industry demands continuous adaptability. Observing the operations of other coffee shops allowed the team to analyze emerging trends and best practices, helping Drinkit remain competitive and innovative.
4. Highlighting Standards of Excellence
The visits underscored the importance of consistency and quality. From bar organization to drink presentation, the initiative reaffirmed Drinkit’s commitment to delivering exceptional service.
Core Evaluation Focus Areas
During their visits, the team assessed the following aspects:
- Cleanliness: In guest areas and behind-the-bar operations.
- Bar Equipment: Organization, maintenance, and functionality.
- Team Dynamics: Speed, interaction, and friendliness of staff.
- Hygiene Standards: Compliance with safety and cleanliness protocols.
- Drink Quality: Balance of flavors, milk texture, and artistic presentation.
- Guest Farewell: Ensuring a positive and lasting impression.
Valuable Insights and Next Steps
Following the visits, team discussions focused on standout practices, areas of inspiration, and opportunities for improvement within Drinkit. Gess emphasized the importance of these sessions in aligning the team with Drinkit’s service philosophy.
“Stepping into the guest’s shoes and learning from others helps us stay competitive and adaptable in a fast-evolving industry,” said Gess. “This process will remain a cornerstone of our strategy moving forward.”
Raising the Bar in Dubai’s Coffee Scene
As the hospitality sector evolves, initiatives like service calibration are essential to maintaining a competitive edge. By analyzing competitor practices and reconnecting with the guest perspective, Drinkit continues to set the standard for exceptional coffee experiences in Dubai.
